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Over the last year we have fundraised and donated over £10,000 to a variety of charities close to our heart. https://images.squarespace-cdn.com/content/v1/5ce435d6bea1ed00016ba287/1558964652247-5MWXNMFZVOPGE4TY6U2Q/MHeiderich_ReflexionenZwei-05-copy.jpg Who We are https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654613017799-GC28IRU8CW85AFHRGL4F/Call+Plan+Website+Design_Assets.png Who We are https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654613040555-ZLQM1WJGMLAOW459H2JE/Call+Plan+Website+Design_Assets2.png Who We are https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654613065335-111MU53BFGMS6IQWNUHV/Call+Plan+Website+Design_Assets3.png Who We are https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654613083505-NE03NVJ8KGRJZWNA6X22/Call+Plan+Website+Design_Assets4.png Who We are https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654613100520-VZWNKA0D7WJTC4EU47IL/Call+Plan+Website+Design_Assets5.png Who We are https://callplansolutions.co.uk/how-we-do-it daily 0.75 2022-07-12 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/ec2a51b5-f73c-41ef-9c3d-835f26f2008b/CPS_Cycle_Diagram_004.png How We Do It - We start as we mean to go on All successful relationships are built upon solid foundations of trust. That’s why we start every potential partnership with the truth. The best conversations about your business should never start with technology. They should begin with the customer experience you want to create, and then the technology comes later. Our proven process ensures you invest the right technology in the right areas to achieve your business’ goals. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/552d4eea-ace7-469a-8cb7-83b038d8f810/CPS_Website_What_We_Do_001.jpg How We Do It - 1. Vision & Discovery We start with your goals and objectives. We do this the good, old-fashioned way; we sit down with your people, and we talk with one another, we listen, and we ask key questions. We aim to build up a picture of your business imperatives and we love to get to the bottom of why these objectives are so important. What impact are your trying to achieve and why? We then analyse information - this ranges from your customer data and your patterns of work to your repeat issues and of course your current costs. We often help our clients to understand the risks of doing nothing; an approach which is surprisingly common when projects struggle to gain investment. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/f8087655-025f-4ee1-b473-c1f4768d844a/CPS_Website_What_we_do_Delivery2.jpg How We Do It - 3. Solution Delivery Setting Call Plan aside from competitors, we will support the delivery of your project. Whether we are doing so in collaboration with a partner or delivering your services in-house, we play an active role to ensure your projects are delivered on time and on budget. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/f1ff420d-f4ba-434a-966d-391930b67e33/CPS_Website_What_we_do_Delivery_4.jpg How We Do It - 4. Ongoing support The key to a successful solution is one that is regularly reviewed and assessed to adapt alongside the needs and changes of the business. You will have a dedicated point of contact to advise and guide you every step of the way, ensuring any additional savings and improvements are achieved. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/31deda7f-ed3a-4b80-9b37-2da03f5f55ee/CPS_Website_What_we_do_Delivery3.jpg How We Do It - 2 . Solution Design Once an initial appraisal is completed, we regroup to discuss and digest the information we have uncovered, our recommendations and how we propose to continue to collaborate, whilst working towards the best possible outcomes. Our recommendations are always based on a service provider's track record of outstanding achievement in connecting people, businesses and organisations through technology, their industry expertise and sector-specific experience. Our recommendations are demonstrable, using measurement and quantifiable data. We never rely simply on intuition. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653596809995-L17WB3OHM7MNBGHCIT1L/CPS_4+Step_Diagram.jpg How We Do It https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653596873981-IA9NMJGEXZYS6HIWKFJS/CPS_4+Step_Diagram2.jpg How We Do It https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653596908545-M5Y3653CGGN9MKUG9F2W/CPS_4+Step_Diagram3.jpg How We Do It https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653596930323-BMQWHRN09EWFUO02KZSG/CPS_4+Step_Diagram4.jpg How We Do It https://callplansolutions.co.uk/what-we-do daily 0.75 2022-07-12 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646325480170-DIDOHKVQ5YEWUH16CPKI/CPS_Website_What_we_do_business_mobile.png Overview https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646327091266-M2XPOMVB03ALGW93U6FT/CPS_Website_What_we_do_connectivity.png Overview https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646335781988-M45DQ7K0UR93TBZ67BMG/CPS_Website_What_we_do_CCaaS.png Overview https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/ad905e96-83aa-4768-97ad-db96eaa01eb9/CPS_Website_001_Texture.jpg Overview https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646337076893-JDOM0Z98MMOEZOR9671D/CPS_Website_What_we_do_UCaaS.png Overview https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646338178829-E5I837UD4IL7BPSB0TRU/CPS_Website_What_we_do_CaaS.png Overview https://callplansolutions.co.uk/partners daily 0.75 2022-07-11 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/e101d1fa-1b71-4212-9839-f2b09858897b/CPS+Partner+Logos_8x8.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/bc4935c6-6daf-438d-b670-0fa2252b0b79/CPS+Partner+Logos_Talkdesk.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/07755e70-02ac-4c33-977e-05608215d10f/CPS+Partner+Logos_EE.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/72c7ff1a-5284-4ba5-b5a2-b9d2c18e8e0f/CPS+Partner+Logos_esentire.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/6d720fa0-7f03-4d98-b7ff-a9ac854a7209/CPS+Partner+Logos_Voda.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1ef09c4a-86e0-4268-91bb-aaf6fe1dd17e/CPS+Partner+Logos_VoiceIQ.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/d2779b51-9582-4101-8486-762ffc7665e6/CPS+Partner+Logos_Gamma.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/d26ca158-72ef-4f52-b1f4-09f153db8bff/CPS+Partner+Logos_Masergy.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/e181093f-b5eb-4abd-81d0-cfb89e6666f8/CPS+Partner+Logos_O2.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/41bf6fa2-c517-4d30-a508-4351b4f2d8fd/CPS+Partner+Logos_openreach.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1c41240d-096b-405c-8097-3515161d01a0/CPS+Partner+Logos_Rackspace.png Partners https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/c908b3fa-0a73-4afd-993c-5ea4ca9854e1/CPS+Partner+Logos_TalkTalk.png Partners https://callplansolutions.co.uk/contact daily 0.75 2022-07-18 https://images.squarespace-cdn.com/content/v1/5ce435d6bea1ed00016ba287/1558964652247-5MWXNMFZVOPGE4TY6U2Q/MHeiderich_ReflexionenZwei-05-copy.jpg Contact https://callplansolutions.co.uk/business-connectivity daily 0.75 2022-06-27 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/fdf980d6-2dd0-405f-89ba-cfeeee30dced/CPS_Website_Business_Connectivity_02.jpg Business Connectivity - FAST, SECURE, RELIABLE CONNECTIVITY https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/dff1e6b4-f325-4ff2-82de-fbb20286d645/CPS_Website_Business_connectivity_03.jpg Business Connectivity - Supercharge your business - funding options available We can help you make the transition to faster connectivity and there are funding schemes that can assist. With the Government's NEW Gigabit Voucher Scheme small to medium-sized businesses can make significant savings, enabling them to upgrade to an ultrafast 1Gb leased line with a grant of up to £2,500 available. * *Terms and conditions apply. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654527518471-I9Q9EUYD76Y4N1N29CUR/Call+Plan+Website+Design_Assets2.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654527821083-PMGGPJL08ITL6O4ZWRM0/Call+Plan+Website+Design_Assets3.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654527953689-UBHXAOP8LNX27AA1HHTL/Call+Plan+Website+Design_Assets4.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654528000953-UK05H5SEUFWWH4BPCC48/Call+Plan+Website+Design_Assets7.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654528039574-AV91JSNK3XKNFH8GCQBQ/Call+Plan+Website+Design_Assets6.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654528083949-PLWIPKIQAPTFZN8QZ5BR/Call+Plan+Website+Design_Assets8.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654528120758-1K1OIDVC5C9ZAPD51D4J/Call+Plan+Website+Design_Assets9.png Business Connectivity https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654528167318-325CHQA4OLBJ2MO80HQ1/Call+Plan+Website+Design_Assets10.png Business Connectivity https://callplansolutions.co.uk/cxaas daily 0.75 2022-07-15 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/f43b6f9e-362f-45a5-affb-5189032a0d9a/shutterstock_432171007.jpg CXaaS - Improving your Customer's Experience will boost your bottom-line. Customer Experience (CX) is the outcome of each and every interaction your customers have with your company. Whether your customers contact you online, face-to-face or over the telephone, Customer Experience relates to everything. When companies and brands are consistently easy to deal with, met by friendly and knowledgeable staff, this will result in companies improving their bottom-line profitability. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657624213879-CLPYFEEE4GAHKKDJCUGT/Call+Plan+Website+Design_Assets_AI_2.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657624475567-C3EJ20Z2C6N3RIF53V5H/Call+Plan+Website+Design_Assets_CLOUD.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657624829373-WMSS46YWVKL1O3FOLPDL/Call+Plan+Website+Design_Assets_SHIELD.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657625013135-3C8Y0Z3I4LOFU9L4GJ2F/Call+Plan+Website+Design_Assets_TARGET.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657625124354-4GW8HQBW5H6N4IG8ENKJ/Call+Plan+Website+Design_Assets_No1.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657625421272-RAW8A4T7JDWQ47TPCT5D/Call+Plan+Website+Design_Assets_comms.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657625539647-L3XMZJT0EZGB4ZWIRO2T/Call+Plan+Website+Design_Assets_PRODUCTIVITY.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657625664049-VETNFLLST72YXRV6I34K/Call+Plan+Website+Design_Assets_ASSURANCE.png CXaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/a6e39450-c7b1-4ebb-aae5-2e878f79adb2/CPS_Website_001_Texture_light.jpg CXaaS https://callplansolutions.co.uk/ccaas daily 0.75 2022-06-27 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/eedd1da2-8412-4d74-b797-58d307c09820/CPS_Cloud_002.png CCaaS - Virtualised Pay-as-You-Use Contact Centres Flexible working continues to appeal to businesses and colleagues. Increasingly so, businesses need to offer employees the option to work from anywhere, in order to attract and retain the very best talent, whilst remaining compliant. For many organisations, this can be a challenging dilemma. Hybrid working has rapidly become the new normal and Contact Centres are able to adopt much more efficient Cloud Based Technology than ever before. Contact Centre as a Service (CCaaS) provides cloud-based hosted solutions, on a pay-as-you-use basis, which deliver incredibly advanced, integrated technologies. The solutions delivered by Call Plan solutions include: Omni-channel applications, AI, PCI compliance, workforce optimisation (WFM), speech recognition/analytics, translation and call recording, all supported 24x7. CCaaS technology is revolutionising the traditional call centre, allowing agents to work from anywhere and still deliver the exceptional levels of service which consumers increasingly expect. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646951440324-US1BZQQBHPJT9HPQ7F11/CPS_Cloud_004.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646954376336-GJ5S8QK81BF4W7SF6YFK/CPS_Cloud_010.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646954551998-2VEDB1UX0M8NEKI19QST/CPS_Cloud_011.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1646954735115-RWNPF37CER4WZEGCXG5Q/CPS_Cloud_012.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654591151160-619VYUH19J73M6YS0X9R/Call+Plan+Website+Design_Assets.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654591178083-14R479JRXO2EIHS5MN1P/Call+Plan+Website+Design_Assets2.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654591204593-FNKJSNKN7HSUVIMJY2B7/Call+Plan+Website+Design_Assets3.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654591324642-82ZHANB3OVDRHHEJLBZC/Call+Plan+Website+Design_Assets_COMPUTER.png CCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1654591355360-S8ZSG9MJQWUU2DC2MCJC/Call+Plan+Website+Design_Assets6.png CCaaS https://callplansolutions.co.uk/business-mobiles daily 0.75 2022-07-12 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/2d0c6851-6885-4817-9e2a-575cc0b371da/abillion-MECCK94D5Cs-unsplash.jpg Business Mobiles - Flexible, hybrid, connectivity. With the advent of hybrid working, it’s more important than ever to give your teams the tools to work anytime, anywhere. This is where Call Plan Solutions can help. As an independent provider, we partner with the industry’s leading networks to provide preferential business mobile tariffs. We will work with you to understand your requirements and ensure you get the right solution at the best price possible. We don’t just provide the airtime and handsets; we will provide the ongoing support and billing. Our business mobile specialists have access to a huge range of competitively priced business mobile packages, including 5G data solutions, flexible SIM-only deals, the latest handsets and integrated Unified Communications solutions. Whatever your business needs, we are confident we have the perfect solution. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984116183-IPRNTW5YH1WDXQYQX7LT/Business+Mobile+Icons_.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984176053-ULVW96GYMONUFOB6JKSW/Business+Mobile+Icons_7.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984240552-31NHI7UWBCKUBOW86PM5/Business+Mobile+Icons_3.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984353790-BZKBBTJCW2KIXSKAQU51/Business+Mobile+Icons_4.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984431698-8K6V4WGG6TT95D6MWV12/Business+Mobile+Icons_5.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984482942-YCE519KMSLZUEGGFAQPL/Business+Mobile+Icons_6.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984552410-S4LONJSXQID2VQ4RKFUL/Business+Mobile+Icons_8.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984867889-WOE1HF6FAO06AQATTFLK/Business+Mobile+Icons_9.png Business Mobiles https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653985747818-JWFUX5GVPIWD79XDSSC6/Business+Mobile+Icons_10.png Business Mobiles https://callplansolutions.co.uk/ucaas daily 0.75 2022-07-15 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/d9d621d2-a028-4a7b-9df9-013e1bee661e/CPS_UCaaS_001.png UCaaS Digital Transformation is rapidly changing the way we work and how businesses support their customers. Advances in video conferencing, social media, mobile applications and instant messaging, means that customers and colleagues are able to communicate in many ways. Consumers expect to communicate with brands in whichever way they find easiest and brands have to adapt to ensure they offer their customers multiple contact channels. Unified Communication (UC) solutions combine all these channels, to make them available through a single, seamless application, so organisations can streamline workflows and improve productivity. UCaaS helps organisations to enhance the levels of communication they offer to their customers, and more often than not also reduce costs, increase efficiency and improve colleague productivity. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657872879898-L3YIWB03GRKH3ZD11516/Call+Plan+Website+Design_Assets_minimise2.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657872961307-849MLBDSY4WUCRTBDJY1/Call+Plan+Website+Design_Assets_unlimited.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657873166243-I9FYG7XITXOKXFUW3YLN/Call+Plan+Website+Design_Assets_desktop_tablet.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657873464805-DHN81H08MD15751CW4OD/Call+Plan+Website+Design_Assets_team_cloud.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657873706557-R0ILJ7Z6GMFAKBD97AQW/Call+Plan+Website+Design_Assets_enhance.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657873829535-3KWS5QYGR1TQDW73AGAG/Call+Plan+Website+Design_Assets_PRODUCTIVITY.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657874120045-FF5TU526J74T3COG96QF/Call+Plan+Website+Design_Assets_reduce.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1653984867889-WOE1HF6FAO06AQATTFLK/Business+Mobile+Icons_9.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657624378093-ZE4EN18IZZZAP576A0IM/Call+Plan+Website+Design_Assets_TARGET.png UCaaS https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/1657874515939-7MBSDSE0JCIA2WQZ0020/Call+Plan+Website+Design_Assets_abc.png UCaaS https://callplansolutions.co.uk/privacy-policy-4 daily 0.75 2022-06-08 https://callplansolutions.co.uk/home daily 1.0 2023-05-13 https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/6f66faa5-a65c-4892-b2c7-4ad85cd17cd5/CPS_Website_002.jpg Home - Managing your business communications should be easy, with innovative technology working seamlessly in the background, to improve the way you interact and communicate with your customers and colleagues. It’s our business to understand how to improve your experience through intelligent technology. We put your customers and colleagues at the heart of everything we do, and specialise in working out what’s right for your business. Put simply, we help you to become easier to do business with. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/46761b44-d83a-4318-815a-67c02454755e/Call+Plan+Website+Design_Home_Customers.png Home - You’ll be in good company… We’re incredibly proud of the work we’ve done for all our customers, click below to read some case studies from our more recent projects. https://images.squarespace-cdn.com/content/v1/621f3f13409a9765166c129f/9d6b9fed-55aa-4364-a74c-7c840d2141ce/CPS_Website_004_Why_flip.png Home - So, why Callplan? We put the goals of our customers first, and then technology follows. Whatever line of business you’re in it’s always about the people. Whether that’s your customers or colleagues we believe it’s always the best place to start. Once you’ve set the foundations the rest will follow naturally. https://callplansolutions.co.uk/casestudies daily 0.75 2022-09-28 https://callplansolutions.co.uk/casestudies/project-one-4dtjz monthly 0.5 2022-05-17 https://callplansolutions.co.uk/casestudies/new-portfolio-item monthly 0.5 2022-07-07 https://callplansolutions.co.uk/casestudies/yorkshire-vehicle-solutions monthly 0.5 2022-07-13