CLOUD CONTACT CENTRE SERVICE (CCaaS)

Virtualised Pay-as-You-Use Contact Centres

Flexible working continues to appeal to businesses and colleagues. Increasingly so, businesses need to offer employees the option to work from anywhere, in order to attract and retain the very best talent, whilst remaining compliant. For many organisations, this can be a challenging dilemma.

Hybrid working has rapidly become the new normal and Contact Centres are able to adopt much more efficient Cloud Based Technology than ever before.

Contact Centre as a Service (CCaaS) provides cloud-based hosted solutions, on a pay-as-you-use basis, which deliver incredibly advanced, integrated technologies. The solutions delivered by Call Plan solutions include: Omni-channel applications, AI, PCI compliance, workforce optimisation (WFM), speech recognition/analytics, translation and call recording, all supported 24x7.

CCaaS technology is revolutionising the traditional call centre, allowing agents to work from anywhere and still deliver the exceptional levels of service which consumers increasingly expect.

The benefits of CCaaS

  • All customer communication channels in one place – reduces the burden on your in-house teams.

  • Flexible pay as you use model - reducing total cost of ownership (TCO).

  • Fully PCI compliant for payment services.

  • Cloud based agents can work anywhere - promoting flexible working.

  • Fully customisable / scalable to grow with your business and seasonal demands.

  • Significantly improved customer experience and service levels.

  • Fully cloud based - futureproof service, access improvements instantly.

  • Integration with CRM platforms to provide a single view of customer data.

  • Facilitate business continuity and disaster recovery to keep your business operational.

What People Are Saying

 

“I trust Nick implicitly – we share the same values - which is why we continue to have a successful working relationship and why Nick is one of my ‘go to’ people across the telecoms sector.”

— Andrew Phillips - Ericsson

“Nick is an excellent relationship manager and can communicate effectively at all levels. During the time I have known and worked with Nick I have always been impressed with his high degree of integrity and honesty.”

— Barrie Sabin - Sabin Consultancy (formerly Next PLC)

Let’s talk.

We’ve helped many organisations across the UK to improve their customer experience. Please complete the form and a member of the team will be in touch to discuss your requirements.