CUSTOMER EXPERIENCE as
a SERVICE (CXaaS)

Improving your Customer's Experience will boost your bottom-line.

Customer Experience (CX) is the outcome of each and every interaction your customers have with your company. Whether your customers contact you online, face-to-face or over the telephone, Customer Experience relates to everything. When companies and brands are consistently easy to deal with, met by friendly and knowledgeable staff, this will result in companies improving their bottom-line profitability.

“Did you know that customers are 86% more likely to buy when the ‘Customer Journey’ is simple?”

— Harvard Business Review

Customer Support Teams are often accountable for the delivery of Customer Service interactions - mostly one time events. Customer Experience, on the other hand, relates to many improvements which can be made by an organisation as a whole, and Call Plan Solutions helps the entire workforce to become accountable for enhancing ‘customer journeys’. Call Plan Solutions exposes our clients to various technologies, tools and methodologies to deliver industry-leading CXaaS solutions.

Artificial Intelligence, applied by experts, dramatically improves Customer Experience:

Call Plan Solutions supports companies to leverage the benefits of AI, to enhance each and every customer interaction. Through intelligent application of AI, Call Plan Solutions can advise how to deliver tailored, faster and frictionless customer experiences, which will delight your customers, build and increase customer loyalty. 

Call Plan Solutions believes it is how businesses apply powerful AI technologies which will greatly ‘turn the dial’ on Customer Experience, as opposed to AI technology itself. AI alone will not increase CX, however, working collaboratively with experts in the CX field will ensure our clients deliver measurable Customer Experience improvements.

The benefits of CXaaS

  • Consistently exceptional customer communications, which customers truly value

  • Improving first-time resolution - the #1 ranking criteria which drives customer loyalty

  • AI applied correctly to gain a 360 view of your customer.

  • Personalising the customer experience through tangible data points

  • Leveraging cloud technology makes it easier to integrate with existing technologies and scale up or down on demand

  • Reduce operational costs and improve agent productivity

  • AI Agent Assist supporting agent time-to-competence, compliance & quality assurance

  • Fraud detection

What Our Customers Are Saying

 

“Working collaboratively with Call Plan, we have completely transformed our IT, Security & Compliance and Telecoms solutions. Call Plan’s expertise helped us to achieve our ambitions.”

— Antony Greenberg, Founder OwlLive

“Being able to fully trust our telecoms provider, Call Plan Solutions, means we can get on with what we do best; servicing our own customers and making sure that when our clients purchase cars, they get the highest levels of care and attention, which they deserve”

— Matt Scaife, Yorkshire Vehicle Solutions 

“The Call Plan team are very responsive to our needs, and they really understand the value of open and honest communication.”

— Chattertons Solicitors

Let’s talk.

We’ve helped many organisations across the UK to improve their customer experience. Please complete the form and a member of the team will be in touch to discuss your requirements.