We take a customer-centric approach to business communications, helping you to consider the “voice of your customer” and how technology will lead to a better customer experience
We start as we mean to go on
All successful relationships are built upon solid foundations of trust. That’s why we start every potential partnership with the truth.
The best conversations about your business should never start with technology. They should begin with the customer experience you want to create, and then the technology comes later. Our proven process ensures you invest the right technology in the right areas to achieve your business’ goals.
1. Vision & Discovery
We start with your goals and objectives. We do this the good, old-fashioned way; we sit down with your people, and we talk with one another, we listen, and we ask key questions. We aim to build up a picture of your business imperatives and we love to get to the bottom of why these objectives are so important. What impact are your trying to achieve and why?
We then analyse information - this ranges from your customer data and your patterns of work to your repeat issues and of course your current costs.
We often help our clients to understand the risks of doing nothing; an approach which is surprisingly common when projects struggle to gain investment.
2
. Solution Design
Once an initial appraisal is completed, we regroup to discuss and digest the information we have uncovered, our recommendations and how we propose to continue to collaborate, whilst working towards the best possible outcomes.
Our recommendations are always based on a service provider's track record of outstanding achievement in connecting people, businesses and organisations through technology, their industry expertise and sector-specific experience.
Our recommendations are demonstrable, using measurement and quantifiable data.
We never rely simply on intuition.
3. Solution Delivery
Setting Call Plan aside from competitors, we will support the delivery of your project. Whether we are doing so in collaboration with a partner or delivering your services in-house, we play an active role to ensure your projects are delivered on time and on budget.
4. Ongoing support
The key to a successful solution is one that is regularly reviewed and assessed to adapt alongside the needs and changes of the business. You will have a dedicated point of contact to advise and guide you every step of the way, ensuring any additional savings and improvements are achieved.
Creating Client Value | Consultative engagement model
What People Are Saying
“Cromar Building Products recently consolidated our telecoms with Call Plan Solutions. BT Openreach are switching off their legacy PSTN network in 2025 we have embarked on a journey with Call Plan Solutions, knowing they will deliver the very best Unified Comms platform which will help us to grow our business and provide a first class service to our customers”
— Daniel Marshall, Cromar Building Products
“As a supplier you are sometimes put through the mill, however, the entire business treated us with respect and a fair hand throughout the process, I am an advocate of their business and would highly recommend Nick, he listens to people, has integrity and genuinely wants to work to make things better in every walk of life.”
— Antony Greenberg - Owl Live Ltd
Let’s talk.
We’ve helped many organisations across the UK to improve their customer experience. Please complete the form and a member of the team will be in touch to discuss your requirements.