CHATTERTONS

Background

Chattertons is a leading 'Top 200' law firm and provider of wealth management services, based in Lincolnshire and across the East Midlands. The firm provides a comprehensive range of services delivering first class, client focused and trusted advice to individuals and businesses from its offices in Boston, Bourne, Grantham, Horncastle, Lincoln, London, Newark, Sleaford, Spalding, and Stamford.

Chattertons has worked in partnership with Call Plan Solutions for approximately 10+ years. During this time, Call Plan Solutions’ service levels have been consistently high.

“The Call Plan team are very responsive to our needs, and they really understand the value of open and honest communication.”

Challenges faced

Chattertons is constantly looking at ways in which we can improve our client experience. The very best telecoms & IT solutions are paramount to delivering an exceptional, trusted experience.

Chattertons’ Mitel phone system was edging closer towards requiring significant investment, to maintain software assurance and support agreements. Consequently, Chattertons investigated different Unified Communications platforms. Ageing hardware was also reaching its ‘end-of-life’.  

Chattertons was aware of BT Openreach’s PSTN switch-off in 2025 and were mindful to move away from legacy voice services. The consolidations of voice services over their Wide Area Network would lead to significant commercial benefits.

Business continuity was critical to Chattertons, as a significant proportion of their revenue is generated through client interactions. 

Solutions & results

Working collaboratively with Call Plan Solutions, Chattertons were able to explore different telecommunication platforms, before finally deciding upon the very best solution for the business. Chattertons trialled Gamma Horizon and Mitel Connect before deciding upon 8x8 Works, with Microsoft Teams integrated.

“Chattertons’ colleagues have been operating Microsoft Teams during the COVID 19 Pandemic, therefore the transition to 8x8 Teams was seamless for our staff. This factor alone was critical for Chattertons, as client interactions are critical to our business.”

“The fact Chattertons was able to try different systems before settling on 8x8 made a real difference. Whilst the other platforms were very good in their own way, Chattertons selected the right system for our business, which was - critically - easy for our staff to adopt.”

“Call Plan worked collaboratively with us, at a pace which Chattertons set.  We never felt pressured into making a hasty decision and by selecting 8x8 Teams, our final solution should pay dividends for Chattertons for many years to come.”