Background

Founded by Matthew Scaife in 2014, Yorkshire Vehicle Solutions was set-up to source and supply quality used cars at extremely competitive prices. Having previously worked in the Sports and Prestige car sector for 10 years, Matt felt it was time for a new challenge.

Yorkshire Vehicle Solutions prides themselves on their high level of customer service and want to exceed expectations.  Their belief is always to create a long-term personal relationship with all of their customers, to ensure when they want the very best service they know where to come. 

Situation

Yorkshire Vehicle Solutions is highly dependent on quality telecoms to run their business day-to-day. Customer’s often use Yorkshire Vehicle Solutions’ website to check stock and enquire about vehicles before they step onto the forecourt. From the beginning of each new customer conversation it is crucial that Yorkshire Vehicle Solutions’ prestige brand is promoted; and this includes the quality of their telephone calls. 

Matt Scaife - “We have been with Call Plan Solutions for approximately 6 years, and we are very happy with the level of service we receive. We recently explained to Call Plan that we had noticed some of the DECT handsets we use were starting to misbehave. We put this down to the kit getting older and probably getting knocked around over the years. Call Plan provided the perfect response…

Call Plan offered to replace our DECT handsets which weren't working as well as they could, and Call Plan did so at no extra charge.

The Call Plan team also explained that the solution we use, Gamma Horizon, has developed since we initially subscribed to the service, and there were now mobile applications and desktop applications which would work directly with our phone system. Call Plan, again, offered to roll-out these additional services at no additional cost to Yorkshire Vehicle Solutions.”

Benefit to Yorkshire Vehicle Solutions 

Matt Scaife - “All of the above was done without any fuss and without any additional costs. Call Plan also worked with our outsourced IT Partner to ensure the services were deployed properly, which meant there was very little for us to do and the new phones were delivered swiftly and efficiently.

“Being able to fully trust our telecoms provider, Call Plan Solutions, means we can get on with what we do best; servicing our own customers and making sure that when our clients purchase cars, they get the highest levels of care and attention, which they deserve”.